Refund Policy
Your satisfaction is our priority. Please review our refund policy for guidance on resolving issues with your order.
Refund Eligibility
You are eligible for a refund if:
- You received the wrong order.
- Your order was incomplete.
- The food was delivered in poor condition (e.g., damaged packaging, spillage).
Refund Process
- Report the issue within 24 hours of delivery by contacting us at [email protected] or calling [03000161730].
- Provide details of your order, a description of the issue, and, if possible, photos.
- Our team will review your request and respond within 2 business days
Refund Method
Refunds will be processed to the customer in cash or in most cases we will make it in an application wallet for upcoming orders from the customer.
Non-Refundable Cases
- Change of mind after the order has been prepared or dispatched.
- Delays caused by factors beyond our control (e.g., traffic, weather).
For assistance, reach out to us at [email protected]
